Designing a Retail Organization for Future Growth
Clarkston’s retail team recently supported an organizational design project. Download the case study below to learn more about Clarkston’s work with designing a retail organization to enable future growth for a pavement preservation company.
Download the Designing a Retail Organization Case Study Here
A market leader in consumables embarked on a strategic initiative to optimize its retail operations and position its retail store network for long-term growth. As the industry continues to evolve, the company recognized the need to enhance operational efficiency, improve customer experience, and create a scalable organizational model that supports future expansion.
The company faced several challenges, including leadership gaps, inconsistent staffing structures, and a lack of standardized processes across its retail stores. To address these issues, the client sought to redefine its retail organizational design, ensuring alignment with best-in-class retail and service models.
Clarkston partnered with the company’s leadership team to conduct a comprehensive assessment of its retail stores, identifying inefficiencies and opportunities for optimization. This involved a deep dive into staffing models, operational processes, and financial data that would allow for data-driven insights.
Leveraging its deep expertise in retail operations, workforce optimization, and organizational transformation, Clarkston conducted benchmarking against industry leaders, facilitated stakeholder interviews, and designed a new organizational blueprint focused on enhancing leadership, customer service, and internal collaboration. The team also developed a change management strategy, ensuring a smooth transition to the new structure while maintaining strong employee engagement.
As an outcome, the company received a detailed set of strategic recommendations, including a roadmap for implementation, leadership development initiatives, and a framework for scaling operations. Because of Clarkston’s expertise in driving operational efficiency and change management, the client was able to implement a more agile and scalable retail structure, improving both customer experience and overall business performance. These insights positioned the company’s retail stores as a key driver of business growth, equipping the organization with the tools and structure needed to achieve its long-term objectives.
