Challenges for retailers in eCommerce like ability to bridge the channel gap, sticking to a focused strategy, the need to compete with giants, managing reverse logistics, and complying with privacy standards can make it seem like investments in your eCommerce are endless. Our ecommerce retail consultants can help you face this challenges and achieve the ROI you need.
Bridging the Channel Gap
It’s challenging for retailers who are focused on in-store experiences to create an omni-channel customer experience that lives up to their shopper’s expectations.
Focused and Consistent Strategy
Building an online presence is much more than simply creating a website. Having a cohesive eCommerce strategy from front-end through fulfillment is key to success.
Competing with Giants
Amazon has set the standard for pricing and shipping expectations. Online retailers must consider Amazon when determining pricing strategy and fulfillment options to accommodate increasing customer expectations.
Managing product returns and refunds are costly for online retailers who see an increased amount of returns due to trends in eCommerce shopping habits.
Data security and customer data privacy is at the forefront of minds due to recent legislation around the globe. Ecommerce companies must invest in cybersecurity to be a trusted place to shop and prevent costly fines.