Your SAP change management plan will make or break your ERP investment.
In the journey to digital transformation with SAP, too many implementation strategies discount the critical importance of managing change efforts continuously throughout the implementation process. Sustainable, successful change tailors change management theories and best practices to your specific industry while also accommodating your organizational nuances, business objectives, and culture.
Solutions
Our approach to SAP change management follows our proven Analyze-Design-Implement-Evaluate-Sustain methodology. We have a robust OCM methodology, but what is more important is the ability to navigate each organizational situation. We call this the “art of change management.” Our philosophy is not to manage the change that is going to happen, but rather to build a strategy that helps you visualize the change, understand and articulate the future vision, and then enable the organization to embrace the change. When managing change across multiple locations, it is critical for the implementation plan to ensure these elements are instituted and evaluated based on individual site’s operations, cultures, and impact of the new technology and associated processes.
SAP Change Management Readiness
The SAP change management process begins with a coordinated effort to understand and capture the organization’s existing state and readiness for change. Leveraging the processes and activities below creates a change management approach tailored to your business.
- Sponsorship Model
- Stakeholder Assessment
- Leadership Alignment
- Organizational Readiness Analysis
- Risk Assessment Analysis
- Business Impact Mapping
- Communication Needs Assessment
- Communication Strategy
- Training Needs Assessment
SAP Change Management Design and Execution
With the strategy in place, we engage users in the process with a detailed, executable action plan. As the plan is implemented, these users are continuously involved to instill ownership, develop expertise, and serve as change champions.
- Change Management Plan
- Training Plan
- Change Network Strategy
- Resource Alignment and Role Definitions
- Role Mapping
- Super User/Change Champion Program
- Templates for Training Documentation
- Training Course Outlines
SAP Change Management Sustainability
Each change management effort must embed the skills, processes, and resources necessary to provide continuous improvement, enable effective feedback loops, and establish metrics for measuring success.
- Feedback and Measurement Process
- KPIs Defined
- Periodic Post-Change Assessments
- Post-Change Communications
- Training Material Update Process
- Lessons Learned
- Knowledge Transfer
OCM Accelerators
Clarkston brings experience, a robust change management methodology, and a variety of accelerators to conduct the change management activities. Each client and implementation are different, so the templates are tailored to complement the culture of your organization. We take a holistic approach to managing change and incorporate the best tools and templates from several different methodologies to drive conversations and uncover potential change risks. These accelerators allow Clarkston to bring value quickly to understanding and effectively managing the people side of change for your implementation.
Change Management Tools
Clarkston leverages Prosci tools including the following:
- ADKAR (Awareness, Desire, Knowledge, Ability and Reinforcement)
- PCT Assessment (Prosci Change Triangle Assessment) and Risk assessment
Change Management Templates
- Project Visioning Session
- Stakeholder Assessment
- Sponsor Coaching
- Change Champion Network
- Change Management Risk Tracking
- Business Impacts
What Our Clients Say
Chief Digital Officer
“Change management was a core capability that we were looking for and we found confidence that they could help us.”
Head of the External Manufacturing and Alliance Management Team
“Not only do they come in, they assess, design, and implement, but they leave you with a system that’s fully operational, that you can run turn-key when they step out of the system.”
Our team of SAP change management experts come from within industry and represent a diverse and comprehensive array of experience across SAP technologies and change management practices. Reach out today to discuss how we can help.
