Veeva technology can open the doors for digital excellence and transformation for companies within the life sciences. From regulatory compliance to quality assurance to customer relationship management, Veeva solutions enable life sciences companies to manage data, processes, and relationships with unparalleled efficiency and accuracy. The adoption of Veeva solutions can truly be a game-changer; however, it’s also a significant investment. To truly unlock the potential of this technology, you need to have a long-term support plan to maintain and enhance the system. The implementation of Veeva solutions is only the beginning of your journey. Companies have a few options when it comes to long-term support – either developing the capability in-house or partnering with an application managed services provider (AMS). In this piece, we dive into our considerations for selecting a Veeva AMS provider to help with that long-term maintenance and support. 

Why AMS Matters in the Veeva Ecosystem 

To maximize the return on your Veeva investment, you need a reliable partner to manage, maintain, and optimize your Veeva applications. This is where an AMS provider comes into play. AMS providers are the unsung heroes behind the scenes, ensuring that your Veeva solutions run smoothly, securely, and continuously evolve to meet your evolving business needs. However, not all AMS providers are created equal, and selecting the right one is pivotal. 

Selecting a Veeva AMS Provider 

Below, we outline five considerations for selecting a Veeva AMS provider that works best for your organization:  

1. Veeva Expertise: The first and foremost criterion in selecting a Veeva AMS provider for your Veeva solution is their expertise in Veeva technologies. They should have a deep understanding of Veeva’s architecture, modules, and capabilities. Look for certifications and a track record of successful Veeva implementations, or ask for a client reference that will help you better understand how the provider has operated or performed in the past. 
2. Scalability and Flexibility: As your business grows, your Veeva applications must adapt. Your AMS provider should have the infrastructure and industry-specific expertise to scale your Veeva environment seamlessly. Whether you need to expand to accommodate more users or integrate new Veeva modules, they should have you covered, leaving your team with more time to focus on other value-add aspects of your business. 
3. Proactive and Preventative Support: A reactive approach to IT support is no longer sufficient. Your AMS provider should employ proactive monitoring and predictive analytics to identify and resolve issues before they impact your operations. This ensures minimal impact on end users and maximum productivity and can be the difference between success and stagnation.  
4. Quality and Compliance Proficiency: In the highly regulated life sciences industry, ensuring quality and compliance is non-negotiable. Your AMS provider should have a proven ability to ensure that your Veeva applications meet industry-specific compliance standards. This includes data security, audit trails, data privacy, and validation. 
5. Continuous Improvement: Veeva solutions are constantly evolving. Your AMS provider should be committed to staying up to date with the latest Veeva releases and enhancements. They should work with you to leverage these updates to enhance your operations, working as a strategic partner and team member instead of just an outsourced hire. 

Clarkston Can Help 

Selecting a Veeva AMS provider for your solutions is important as the wrong AMS provider can have dire consequences. System downtime, security breaches, compliance failures, and missed opportunities for process optimization can all result from a subpar AMS provider. Moreover, the cost of rectifying these issues can far exceed the savings gained from choosing a less expensive but less capable provider. 

In the life sciences industry, where patient safety and regulatory compliance are paramount, a mistake by your AMS provider can damage your reputation irreparably. It’s crucial to consider the long-term implications of your choice and prioritize quality over cost. Our managed services consultants provide high-quality support and tailored services needed to meet the needs of your business — ensuring that you get the most out of your Veeva system post-implementation. 

Connect with us today to learn more about our Veeva Consulting or Veeva AMS services.