SAP’s generative AI copilot Joule represents a significant advancement in SAP systems, ushering in a new era of intelligent automation. Joule is designed to revolutionize the way businesses interact with their SAP systems; it’s not merely an incremental upgrade but rather a major leap forward, integrating natural language processing (NLP) and generative AI capabilities into the core of SAP’s cloud portfolio. 

With Joule, users can navigate complex business processes with ease, making daily interactions with SAP systems more natural and efficient, such as submitting timesheets, updating project plans, or approving purchasing orders. 

The Impact of Joule on Business Operations 

The incorporation of Joule into SAP systems indicates a breakthrough for businesses of all sizes, offering a consolidated experience across several SAP applications, from HR to finance to supply chain to procurement. By incorporating Joule into SAP Business Technology Platform (BTP), for instance, companies can access smarter insights and forward-facing recommendations, such as prioritizing suppliers based on their average margins and carbon footprint – all powered by the advanced capabilities of generative AI.  

Joule’s ability to rapidly analyze and generate data from multiple systems means that businesses can make educated decisions faster than before. The AI assistant provides role-based access to processes, ensuring that every team member has the information they need in seconds, enabling data-driven decision-making across the company.  

Introducing Joule into SAP systems like SAP BTP will also help to simplify complex tasks, allowing users to focus on more value-add initiatives rather than spending too much time on routine operations. Its capabilities predict user needs and offer solutions, which automates repetitive tasks and frees up time for more meaningful work.  

With Joule’s NLP and generative AI capabilities, companies can also spend more time on complex and unforeseen issues within their daily operations. The AI feature is equipped to understand your business needs as you provide information. For instance, an HR manager can use Joule to create job descriptions and interview questions based on common job functions and tasks. It can also indicate advancements with data, by extracting data from complex systems and providing accurate simplified reports from said data.  

Figure 1 – Joule AI Assistant Screenshot 

Joule is capable of continuously learning and adapting to provide modified support for your business, like with training programs that can be enhanced based on feedback and follow-up questions from surveys and process document updates. Joule’s Dashboard and Assistant provides recommended questions and actions to help you get started, as seen in Figure 1 above. 

SAP and Generative AI: The Future is Now 

The integration of SAP and generative AI represents a huge shift from manual, human-driven operations to the AI-driven automation of tasks. Joule will be able to use current information to give companies new business ideas and competitive analyses, helping them become more agile and efficient. As a result, companies may be able to respond to market changes faster, make better decisions, and develop new products and services more quickly. 

At Clarkston Consulting, we’re committed to providing our clients with cutting-edge solutions that drive success. We are excited to help our clients leverage new SAP features, including Joule, to unlock their full potential in the digital era.  If your organization is looking for guidance on how to operate Joule for daily use – or if you’re just interested in learning more about the latest trends within SAP and generative AI – we can help. Reach out to our SAP experts today. 

Contributions from Anil Khetpal and Justin Smith