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Clarkston Associate Partner, Sarah Broyd Featured on Top Change Management Tips

Durham, NC | September, 16, 2020

Associate Partner at Clarkston Consulting, Sarah Broyd interviewed on top change management tips for a successful erp implementation. An excerpt from the article is included below:

“Change management determines ERP implementation success” may be the most-ignored advice in the enterprise technology realm. That doesn’t make it any less important.

ERP offers significant business advantages — but only if it is widely adopted. And that means CIOs and other leaders must prioritize people.

“Particularly in this cloud era, people issues seem to be one of — if not the — most important factors in the success of an ERP implementation,” said Kathie Topel, director of organizational transformation for global consulting firm Protiviti.

Indeed, the human factor can make or break an ERP implementation — and far too often, it’s the latter.

What is change management?

The Association of Change Management Professionals defines change management as “the practice of applying a structured approach to transition an organization from a current state to a future state to achieve expected benefits.”

In simpler terms, change management is what leaders, managers and others do to prepare and help employees do things differently — such as adopt a new ERP system —  or to ease them into changes such as organizational restructuring.

“People assume that the leaders of the company are aligned because the project was approved. However, in my experience, leaders driving change permeates throughout an organization and a single dissenter can derail the ability of an organization to adapt,” said Sarah Broyd, associate partner at Clarkston Consulting.

People in the C-Suite aren’t the only people in the organization that should take an active role from the start. Line-of-business leaders should too.

In general, anyone in the organization responsible for making the change, or whose job is affected by it, should be a participant from the start of an ERP project.

Read the full article highlighting diversity and inclusion here.