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Home / About Us / Press / 2014 Client Survey Reveals Satisfaction Rating of 99%

2014 Client Survey Reveals Satisfaction Rating of 99%

DURHAM, NC  |  May 10, 2015 – Clarkston Consulting, a leading management and technology consulting firm, is pleased to announce the results of its 14th annual client satisfaction survey. The 2014 survey showed a total satisfaction rating of 99% and a Net Promoter Score (NPS) of 85%.

For the past fourteen years, Clarkston has engaged a third-party independent research firm to obtain an objective and unbiased assessment of the year’s performance. Client Opinions, Inc. an independent research firm, conducted the 2014 assessment by collecting direct feedback from Clarkston’s clients.  The input ranged from industry expertise, delivering business results, project execution, and quality.

“Keeping with the standards of past few years, the survey results show that Clarkston continues to deliver a remarkable level of client satisfaction,” said Client Opinions, Inc. Founder and CEO Colin Wahl. “A satisfaction rating of 99% and an NPS of 85% is outstanding for any company, but especially for a company that is in competition with much larger firms in the life sciences and consumer products/retail space.”

“We are very pleased with the results of our 2014 survey. That our clients would take the time to deliver this feedback is so appreciated,” said Clarkston Consulting Co-Founder and CEO, Tom Finegan.  “We will take the feedback they have given us and continue to improve upon the work we do with our clients.”

ABOUT CLARKSTON CONSULTING
Clarkston Consulting provides management and technology consulting services for life sciences and consumer products companies. Clarkston has achieved a 12-year average client satisfaction rate of 97% by continuously pushing for success for our clients, our consultants, and our company.  For more information, visit: www.clarkstonconsulting.com.